Trustpilot Reviews
Challenge Ineligible Trustpilot Reviews
For e-commerce companies, SaaS providers, financial businesses, and professional services, Trustpilot can influence a customer before they ever visit your website or speak with your team.
We assess Trustpilot reviews that:
- Are not based on a genuine customer experience
- Were posted by competitors or other ineligible reviewers
- Refer to another company or business location
- Contain personal or confidential information
- Include advertising or promotional material
- Contain threats, harassment, or illegal content
- Make potentially defamatory factual allegations
- Are connected to extortion or improper demands
- Otherwise violate Trustpilot’s reviewer guidelines
How the Trustpilot removal process works
Trustpilot permits businesses to flag reviews on specific grounds, including harmful or illegal content, personal information, advertising, content concerning another business, and reviews not based on a genuine experience.
We select the most defensible reporting ground, organize the relevant records, and manage the case without indiscriminate reporting that could put your business profile at risk.